COMPLAINT OVERVIEW

The North Carolina Certified Peer Support Specialist (NCCPSS) Program Complaint Page allows stakeholders to voice their concerns, dissatisfaction, or grievances regarding CPSS, Certified Trainers, and other issues. This medium will enable stakeholders to share their concerns confidentially with the Division of Mental Health, Developmental Disabilities, and Substance Use Services.

NCCPSS Program Code of Ethics

The NCPSS Program Code of Ethics sets out principles and guidelines that outline the expected behavior and moral standards for CPSS. It serves as a framework for ethical decision-making and provides a code of conduct to promote integrity, accountability, and responsible behavior. Thus, the Code of Ethics outlines uniform standards and expectations for CPSS in the workplace. These ethical standards are intended to offer clear boundaries for CPSS in the workplace.

Disciplinary Action

All North Carolina Certified Peer Support Specialists (CPSS) MUST adhere to the North Carolina Certified Peer Support Specialist (NCCPSS) Program Code of Ethics. The Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) has the authority to investigate any potential violations and enforce sanctions. CPSS shall cooperate with investigations into allegations of unethical behavior and abide by the decision of the NCCPSS Program. Any CPSS action or behavior determined by the investigation to constitute abuse, neglect, or exploitation will result in sanctions, including the withdrawal of certification.

Complaint Investigation

The NCCPSS Program IS NOT responsible for processing CPSS complaints or allegations. Complaints received by the Program are forwarded to the appropriate state entity at the DMHDDSUS for processing.

 

CPSS and partners may submit their complaints about other CPSS and organizations to the NCCPSS program for submission to the NC Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS).

How to make a complaint

CPSS and other partners may submit their complaints to the DMH/DD/SUS by:

  • Submitting the complaint directly to the DMH/DD/SUS as follows:
    • Program Integrity (PI) Team Website or Email (dmhmonitoring@dhhs.nc.gov)
    • Office of Compliance and Program Integrity Team (DHB)
    • Customer Service and Community Rights Team (Phone: 984-236-5300 or Toll-free 1-855-262-1946)
 
HELPFUL THINGS TO NOTE:
  • NCCPSS staff DO NOT process complaints. Any complaints received by the Program are forwarded to the appropriate state agencies for review, assessment, and investigation.
  • Once a complaint has been submitted to the NC Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) or the Office of Compliance and Program Integrity (DHB/Medicaid), NCCPSS staff are not able to provide updates on the status or outcome of the complaint.
  • The NCCPSS Program is not responsible for or involved in any disciplinary actions that may result from investigations conducted by the appropriate state agencies.