COMPLAINT OVERVIEW

The North Carolina Certified Peer Support Specialist (NCCPSS) Program Complaint Page allows stakeholders to voice their concerns, dissatisfaction, or grievances regarding CPSS, Certified Trainers, and other issues. This medium will enable stakeholders to share their concerns confidentially with the Division of Mental Health, Developmental Disabilities, and Substance Use Services.

Code of Ethics and Conduct

The NCPSS Program Code of Ethics sets out principles and guidelines that outline the expected behavior and moral standards for CPSS. It serves as a framework for ethical decision-making and provides a code of conduct to promote integrity, accountability, and responsible behavior. Thus, the Code of Ethics outlines uniform standards and expectations for CPSS in the workplace. These ethical standards are intended to offer clear boundaries for CPSS in the workplace.

Violations

All North Carolina Certified Peer Support Specialists (CPSS) MUST adhere to the North Carolina Certified Peer Support Specialist (NCCPSS) Program Code of Ethics. The Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) handles any potential violations and any appropriate action. CPSS shall cooperate with investigations into allegations of unethical behavior and abide by the decision of the NCCPSS Program. Any CPSS action or behavior determined by the investigation to constitute abuse, neglect, or exploitation will result in sanctions, including the withdrawal of certification.

Note: The NCCPSS Program IS NOT responsible for processing CPSS complaints or allegations. Complaints received by the Program are forwarded to the DMHDDSUS for the appropriate action.

Complaints regarding Certified Peer Support Specialists (CPSS) and organizations providing peer support services are forwarded to the North Carolina Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) for review and appropriate action.

Submit a Complaint: Complaints may be submitted using the following methods.

  • Contact the NCCPSS Program for a Complaint Form to complete and submit.
  • Directly to the DMH/DD/SUS as follows:
    • Program Integrity (PI) Team Website or Email (dmhmonitoring@dhhs.nc.gov) or through this LINK
    • Office of Compliance and Program Integrity Team (DHB) or through this LINK
    • Customer Service and Community Rights Team (Phone: 984-236-5300 or Toll-free 1-855-262-1946) or Email (DMHPeerSupport@dhhs.nc.gov).

Receive a Complaint: The complaint is received and documented by the NCCPSS program staff.

Forward a Complaint: Complaints received by the NCCPSS Program are forwarded to the Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) for review and appropriate action.

Action: The Division reviews and determines appropriate action.
 

 
HELPFUL THINGS TO NOTE:
  • NCCPSS staff DO NOT process complaints. Any complaints received by the Program are forwarded to the Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) for review and appropriate action.
  • Once the NCCPSS Program staff forwards a complaint to the NC DMH/DD/SUS), they are not able to provide updates on the status or outcome of the complaint.
  • The NCCPSS Program is not responsible for or involved in any appropriate actions of the NC DMH/DD/SUS regarding a complaint.