Welcome to the North Carolina Certified Peer Support Specialist (NCCPSS) Program Resource Page. Here you’ll find key policies, data, peer support documents, and answers to frequently asked questions. For additional support, submit a ticket or access self-help resources via our Freshdesk Support.

Certification & Recertification Requirements
Learn the steps, timelines, and eligibility criteria for initial CPSS certification and recertification.

Trainer & Course Policies
Information on course expiration, extensions, and requirements for trainers.

Code of Ethics & Professional Conduct
Review the standards and professional expectations for all certified peer support specialists.

Late Recertification & Complaints Policy
Understand procedures, fees, and potential outcomes if recertification is submitted late or a complaint is filed.

For complete Program policies on certification, training, and related procedures, click HERE

Program Statistics
View statewide data on certified CPSS, training completions, and demographics HERE

Some common questions include:

How do I apply for CPSS certification or recertification?
What happens if I have a complaint pending during the application?
Can I use AI or get help to write my recovery statement?
How do I become a trainer or host a training?
What are the fees associated with certification or late recertification?
Where can I find the course schedule?

Please click HERE for responses to these questions.

For additional questions, such as:

  • How do I access or edit my application?
  • How do I upload certificates to my application?

Check the Freshdesk Support HERE

 

 

HELPFUL THINGS TO KNOW

Freshdesk Guidance: For technical issues, application questions, or policy clarification, submit a ticket through the Freshdesk portal.

Freshdesk also houses the most up-to-date FAQs, so check there before reaching out by email.

Policy Updates: Policies may be updated periodically. Always check the Policies section for the latest versions and downloadable PDFs.

Contacting the Program: For help with applications, training, or other technical issues, use the Freshdesk Support Portal: Submit a ticket or browse FAQs HERE