• Supports daily operations of emergency shelter.
• Assist in the implementation and coordination of program activities.
• Collaborate with team members to ensure effective program delivery.
• Provide administrative support to program staff, including scheduling and preparing materials.
• Conduct research and gather information to support program development and evaluation.
• Completes an initial needs assessment and acts upon critical needs appropriately and immediately.
• Assures that basic nutrition and hygiene needs are being met.
• Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents.
• Assigns and monitors daily chores. Maintaining the cleanliness of shelter building.
• Complete room inspections. Ensuring all residents are following shelter policies.
• Provides support to the RA staff and driver.
• Responsible for ensuring all maintenance issues are resolved.
• Maintains accurate and up-to-date records of program participants.
• Remains flexible to transport during as needed.
• Completes intakes and intakes check list.
• Responsible for residents exit both voluntary and involuntary.
• Maintains training and license in HMIS data system.
• Provides peer support services to SUD clients and documents interactions in HMIS data system.
• Answers phones and offers a safe space for all potential intakes to share and feel safe.
• Answers front door and treats all visitors, donors, clients with respect and dignity.
• Supports Program Director with implementing various in-house programs and groups.
• Communicates with Program Director all resident concerns and rule violations when needed.
• Distributes incoming donations to the appropriate place.
• Facilitates groups and house meetings as needed.
• Responsible for the management of emergency shelter in the director’s absence.
• Supports with fundraising and community events.
• Attends community partnership meetings.
• Other duties as assigned.