How the NCCPSS complaint process works:

1. The North Carolina Certified Peer Support Program staff receives complaints (phone, email, form).
2. Complaints are reviewed to determine the level of response at the NCCPSS Program.
3. Complaints indicating further action are forwarded to teams at the North Carolina Division of Mental Health, Developmental Disabilities, and Substance Use Services and the Division of Health Benefits for investigation.
4. The investigation report from the Division teams (identified above) will determine the NCCPSS Program actions.

Click here to submit a complaint with our online form.

You can also download and complete our mail-in complaint form here.