Trinity Wellness Community Care is seeking an enthusiastic, hard-working professional individual that has a desire to serve his or her community to help people become self-sufficient.
The Intake Coordinator will be responsible for maintaining all community outreach and intake activities. He or she will be responsible for conducting initial assessments and screenings of individuals seeking mental health or substance abuse services. They facilitate the intake process by gathering relevant information, assessing the individual's needs, and determining the appropriate level of care or referral. This role involves collaborating with clinical staff, coordinating appointments, and maintaining accurate client information records that will be submitted to UM upon completion.
The Intake Coordinator will represent the company and work with the Program Director to develop and implement initiatives that increase company visibility within the surrounding
community. The ideal team player must be self-motivated, enthusiastic, and aware of community resources as well as have experience cultivating relationships.
The Intake Coordinator will make sure that the program is gaining visibility in the community and among the community partners serving our ideal consumers.
Responsibilities:
- Collaborate with the Marketing Consultant on all marketing efforts to represent the company in the community.
- Maintain a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
- Schedule to attend regular outreach exhibitions in the community and provide feedback on community.
- Conduct initial assessments and screenings to evaluate individuals seeking behavioral health services.
- Follow the Intake Process Model for schedule the screening, CCA appointment (If one is not available) and home visit to complete the Intake Packet. (Consists of Intake Packet
and Signature Page) 5-7 days from Referral. - Gather clients' relevant demographic, clinical, and insurance information during intake interviews.
- Assess clients' mental health and substance abuse history, presenting problems, and treatment goals.
- Determine the appropriate level of care based on assessment findings and clinical guidelines.
- Coordinate referrals from appropriate treatment programs, providers, or community resources.
- Maintain this information on an excel sheet.
- Collaborate with clinical staff, including therapists, psychiatrists, and case managers, to ensure continuity of care.
- Schedule appointments for clients and coordinate follow-up care as needed for the intake process.
- Educate clients and their families about the program services and the other services, including therapy, medication management, and support services.
- Maintain accurate and up-to-date electronic health records (EHR) of client information and treatment plans.
- Ensure compliance with confidentiality and privacy regulations, such as HIPAA, when handling sensitive client information.
- Participate in multidisciplinary team meetings and case conferences to discuss client progress and treatment planning.
- Provide crisis intervention and support to clients in acute distress, including assisting with safety planning and connecting them with appropriate resources.
- Stay informed about developments in the field of behavioral health and participate in ongoing training and professional development activities.
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Perform other duties as assigned by the supervisor or program director.
Qualifications: - A bachelor's degree in psychology, social work, counseling, or a related field is required; a master's degree is preferred.
- Previous experience working in a behavioral health setting, such as a mental health
clinic, substance abuse treatment center, or psychiatric hospital, is preferred. - Knowledge of assessment tools and diagnostic criteria for mental health and substance
use disorders. - Strong interpersonal and communication skills, with the ability to establish rapport with
clients from diverse backgrounds. - Excellent organizational skills and attention to detail, with the ability to manage multiple
tasks simultaneously. - Proficiency in computer skills, including experience with electronic health records (EHR)
systems. - Ability to work independently and collaboratively as part of a multidisciplinary team.
- Compassionate and nonjudgmental attitude towards individuals seeking behavioral
health services. - Ability to maintain professional boundaries and handle sensitive information with
discretion and confidentiality. - Flexibility to work evenings and weekends to accommodate client needs and program
requirements.