We are looking for a dynamic Peer Support Program Director to lead our team. The ideal candidate will oversee program operations, ensure quality service delivery, and drive strategic initiatives in the field of behavioral health and addiction counseling and oversee our Peer Support Services Department.

Peer Support Services (PSS) are an evidenced-based mental health model of care that provides community-based recovery services directly to adult beneficiaries diagnosed with a mental health or substance use disorder. PSS provides structured, scheduled services that promote recovery, self-determination, self-advocacy, engagement in self-care and wellness and enhancement of community living skills of beneficiaries. PSS services are directly provided by Certified Peer Support Specialists (CPSS) who have self-identified as a person(s) in recovery from a mental health or substance use disorder.

Responsibilities:
- Develop and implement program strategies to meet organizational goals
- Provide leadership and guidance to program staff
- Conduct motivational interviewing and crisis intervention as needed
- Mentor and support team members in delivering effective services
- Manage crisis situations with professionalism and efficiency
- Ensure compliance with regulatory standards and best practices in behavioral health
- Collaborate with stakeholders, including social workers and mental health counselors

- Trained in quality supervisory skills.
- Possesses knowledge of the CPSS role and work, as well as understand the principles and philosophy of recovery and the code of ethics of the NC Peer Support Specialist Certification Program.
- Understand and support the role of the CPSS.
- Understand and promote the beneficiary’s recovery.
- Advocate for the CPSS and PSS across the organization and in the community.
- Promote both the professional and personal growth of the CPSS within established human resource standards.
- Coordinate assessments needed for the beneficiary. If appropriately licensed, the QP may conduct the assessments.
- Collaborate with beneficiary(s) and CPSS to develop recovery-oriented person-centered plan for the beneficiary that demonstrates consideration for integrated care.
- Conduct at least one in-person, telehealth, or telephonic, audio-only communication contact with the beneficiary within 90 days of PSS being initiated and no less that every 90 days thereafter to monitor the beneficiary’s progress and effectiveness of the program; and to review with the beneficiary the goals of their PCP and document progress.
- Plan work assignments, monitors, reviews, and evaluates work performance of program staff and facilitates staff meetings and conduct routine reviews of service notes for quality assurance.
- Provide administrative and supportive supervision to program staff individually at least once per month or more if needed. Provision of supervision must be based on the experience of the individual staff.
- Collaborate with program staff to assess strengths and areas of growth and develop an individual supervision plan.
- Collaborate and foster collegial roles with program staff.
- Determine team caseload size based on the level of acuity and needs of the beneficiary(s).
- Facilitate or co-facilitate skill building recovery groups based on the needs or request of beneficiaries.
- Ensure referrals for community resources requested by beneficiary(s) are completed.

Requirements:
- Must be certified as a Peer Support Specialist
- Bachelor's or Master's degree in Social Work, Counseling, or related field
- Proven experience in program management within behavioral health or related field
- Strong understanding of systems related to addiction counseling and crisis management
- Familiarity with motivational interviewing techniques
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Certification or licensure in relevant areas is a plus

This position offers the opportunity to make a meaningful impact on individuals seeking behavioral health support. If you are passionate about helping others and possess the required skills, we encourage you to apply for this rewarding role.

Please forward resume and cover letter to the HR Director / nking@greateroutreachsvcs.com